Levels of Disputation


  • Monitoring frequency and severity of industrial disputes will give indication of the effectiveness of grievance procedures and dispute resolution processes.
  • Cost of industrial disputes and action (such as strikes) include increase in number of working days lost, lower productivity and staff morale.
  • It is important to recognise why disputes arise and how to reduce their occurrence.

Extract from Business Studies Stage 6 Syllabus. © 2010 Board of Studies NSW.