Examine contemporary business issues to:

• discuss the balance between cost and quality in operations strategy
• examine the impact of globalisation on operations strategy
• identify the breadth of government policies that affect operations management
• explain why corporate social responsibility is a key concern in operations management.

Investigate aspects of business using hypothetical situations and actual business case studies to:

• describe the features of operations management for businesses in a tertiary industry
• assess the relationship between operations and the other key business functions in two actual businesses
• explain how operations strategy can help a business sustain its competitive advantage
• recommend possible operations strategies for one hypothetical business.