• Inputs
  • Transformed resources (materials, information, customers)
  • Transforming resources (human resources, facilities)
• Transformation processes
  • The influence of volume, variety, variation in demand and visibility (customer contact)
  • Sequencing and scheduling – Gantt charts, critical path analysis
  • Technology, task design and process layout
  • Monitoring, control and improvement
• Outputs
  • Customer service
  • Warranties

Extract from Business Studies Stage 6 Syllabus. © 2010 Board of Studies NSW.